At Genworks Australia, we offer nationwide delivery on our entire range of products.
- Our freight provider delivers to business or residential addresses - Monday-Friday 9am-5pm.
- Our discounted shipping rates require you to be at the delivery address on the day of delivery, so you can sign for the item.
- You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
- Our courier will deliver to the property entrance only no stairs/sheds/back yards. The courier may require your assistance unloading from the vehicle.
- If you are unable to unload the product and a tail-lift delivery service is required please contact us, as additional charges will apply.
DELIVERY DAY: If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for re-delivery or for pick up. Genworks Australia is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date that may occur. Perhaps a business address is more convenient for you. Simply change your address in the checkout.
Once you have the freight tracking information and the freight company's details, you may directly contact the freight company directly to discuss delivery date.
Buyers in remote areas such as Islands, mining camps, rural farms, small towns, or out-of-towners, etc will need to collect from the nearest freight depot. Items are generally dispatched within 1-2 days after payment is cleared. Large items take more time please allow 5-7 working days for delivery.
NOTE 1: Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery.
NOTE 2: For some rural locations a door to door delivery service may not be available. In that case the customer will be required to collect from the local freight depot.
NOTE 3: Large items such as Diesel Generators, require unloading facilities at the delivery address. If you do not have a forklift on site to unload you will need to be arranged alternative unloading facility. Such as a Crane/Truck delivery at the purchaser's expense.
Please contact us should you have any queries regarding shipping.